Phone: (780) 672-0727 | Quality Workmanship & Courteous Service

Insurance Customer

What to do when you have had water damage

 I've had a water break!  I've got water flooding into my home or business from outside!  What do I do?

  • Make sure that the area is safe to enter. Turn off breakers if safe to access and if necessary.  Watch for slipping hazards.  If water came up from a drain, treat as a bio hazard and wear protection until it is professionally assessed.
  • Eliminate the source of water if possible
  • Photograph the damaged areas so the insurance company has a record.
  • Remove and secure small furniture and clothing from damage area.
  • Place foil, plastic wrap, plastic furniture tabs, etc. under furniture legs to protect them.
  • Call your insurance agent to report the damage.
  • Call a certified restoration company for help (go to iicrc.org to locate one near you).
  • A wet vacuum can be used to remove excess water on surface but do not depend on it for deep extraction.

Do Not:

  • Run electrical equipment in damaged area.
  • Adjust indoor temperature.
  • Consume any food that came from an affected area.
  • Use home fans to dry the wet area.
  • Tear up carpet until it has been assessed by a professional restoration technician.

 

 

Super Bee's Values and Guidelines:

Super Bee operates from a perspective which places the customer's well being as a primary concern. When we are called in to respond to a situation where the health and safety of individuals is in potential of being compromised, either by water loss, sewer backup or mold contamination, we view our work as a first responder as being critical in minimizing potential damage both to the health of the customer and also to their dwelling or business.

We also believe that it is our ethical responsibility to present the customer with the results of our findings in such a manner that they have the opportunity to make an informed decision regarding the remediation of their property. Super Bee's recommendations for remediation are based on sound research and the best practices in order to promote the restoration of the property to a pre-loss condition.

We believe that these potential hazards are of such a serious nature that specialized training and experience is required to abate the issues presented. We thus strive to keep abreast with the current training and developments in the restoration industry and remain committed to certification as a company and in following the industry's current guidelines relating to each specific process.

Being a Certified Firm with the IICRC (Institute of Inspection Cleaning and Restoration), the parameters of our work are set out in the standards and guidelines published by the IICRC body. Copies of these standards and guidelines can be made available upon request and concerns about conduct can be addressed with the IICRC at http://www.iicrc.org/home.shtml or

IICRC Administrative Office
2715 E Mill Plain Blvd.
Vancouver, WA 98661
Phone: (360) 693-5675
Fax: (360) 693-4858
Hours: 8:30 a.m. to 5:00 p.m. PST, Mon-Fri

PLEASE PROTECT YOUR INVESTMENT and chose a certified company to provide restoration service that can do the job right.

If you have had water damage in your home or business, give Super Bee a call at 780-672-0727 and ask for Ted.  Designated by the IICRC as a Master Restorer, he has the experience and expertise to answer your questions.

 



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